Mochiluma (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect and how we use it.

Information We Collect: When you interact with our website, social media pages, or messaging channels (including Facebook and Instagram), we may collect information you provide directly, such as your name, email address, and messages you send us. We may also collect basic usage data through standard analytics tools.

How We Use Information: We use this information to respond to inquiries, provide customer support, process orders, and improve our products and services. We do not sell your personal information to third parties.

Third-Party Services: We use third-party platforms (such as Facebook, Instagram, and our CRM provider) to manage customer communications. These platforms have their own privacy policies governing how they handle your data.

Data Retention: We retain information only as long as necessary for the purposes described above.

Your Rights: You may contact us at hello@mochiluma.com to request access to, correction of, or deletion of your personal information.

Contact Us: If you have questions about this policy, email hello@mochiluma.com.

Last updated: September 15, 2026